We are committed to maintaining your privacy, and we value and appreciate your trust in us. We let you retain as much control as possible over your personal information. However, you may not visit and use our Services at any time without telling us who you are or revealing the required information about yourself. To the Company, our most important asset is our relationship with you.
We are dedicated to maintaining the confidentiality, integrity, and security of any personal information about our users. We are proud of our privacy practices and the strength of our Website and App security and want you to know how we protect your information and use it to provide you the Services.
This policy does not cover the privacy practices of third parties that we do not own or control.
3. Data Processors (Sub-processors or Service Providers)
Data Processor (Sub Processors or Service Provider) means any natural or legal person who processes the data on behalf of the Company.
4. Information we collect
a) Personal information
We may ask for personal information, such as your
Content of the message or attachment that you may choose to send us
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number. How we use your information:
b) We use the information we collect in various ways, including:
Provide, operate and maintain our website
Improve, personalize, and expand our website
Understand and analyze how you use our website
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
Send you emails
Find and prevent fraud
5. Legal bases for processing
We will process your personal information lawfully, fairly, and in a transparent manner. We collect and process information about you only where we have legal bases for doing so.
These legal bases depend on the services you use and how you use them, meaning we collect and use your information only where:
it’s necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract (for example, when we provide a service you request from us);
it satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote our services, and protect our legal rights and interests;
you give us consent to do so for a specific purpose (for example, you might consent to us sending you our newsletter); or
we need to process your data to comply with a legal obligation.
Where you consent to our Use of information about you for a specific purpose, you have the right to change your mind at any time (but this will not affect any processing that has already taken place). We don't keep personal information for longer than is necessary or as is legally stipulated. While we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, Use, or modification. That said, we advise that no method of electronic transmission or storage is 100% secure and cannot guarantee absolute data security. If necessary, we may retain your personal information for our compliance with a legal obligation or in order to protect your vital interests or the vital interests of another natural person/entity connected either directly or indirectly to you.
6. Collection and Use of information
We may collect, hold, Use and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:
a) to provide you with our platform's core features; to enable you to access and use our website, and associated applications; to contact and communicate with you; for internal record keeping and administrative purposes; for analytics, market research, and business development, including to operate and improve our website, associated applications and associated social media platforms; and to comply with our legal obligations and resolve any disputes that we may have.
7. Disclosure of personal information to third parties
We may disclose personal information to:
Our parent company; Metquay Inc. shall have access to all the data the users provide to us. Metquay Inc. reserves all the rights to use user-generated data to push relevant offers to optimize their experiences.
Further, Metquay Inc shall have the right to reach out to the users and offer their services without any limitations.
Third-party service providers and/or sub-processors, if and to the extent necessary, for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, hosting and server providers, analytics, error loggers, maintenance or problem-solving providers, professional advisors (for example to resolve disputes, and enforce our legal agreements and policies), and payment systems operators; and third parties to collect and process data.
8. International transfers of personal information
The personal information we collect is stored and processed in the United States, or where we or our partners, affiliates, and third-party providers maintain facilities. By providing us with your personal information, you consent to the disclosure to these overseas third parties.
9. Your rights and controlling your personal information
b) Neither our Website nor our Services are intended for children under the age of 18, nor do we knowingly collect personal or any other kind of information from children under 18. If you are under 18 years of age, you must have and warrant to the extent permitted by law to us that you have your parent or legal guardian's permission to access and use the website, and they (your parents or guardian) have consented to you providing us with your personal information. You do not have to provide personal information to us; however, if you do not, it may affect your Use of this website or the products and/or services offered on or through it.
d) Restrict: You may choose to restrict the collection or Use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. If you ask us to restrict or limit how we process your personal information, we will let you know how the restriction affects your Use of our website or products and services.
e) Access and data portability: You may request details of the personal information that we hold about you. You may request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV format or other easily readable machine formats. You may request that we erase the personal information we hold about you at any time. You may also request that we transfer this personal information to another third party.
f) Correction and Updates: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date. You can add or update your information. When you update the information, we usually keep a copy of the prior version for our records.
g) Notification of data breaches: We will comply with laws applicable to us in respect of any data breach.
h) Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.
i) Unsubscribe: To unsubscribe from our email database or opt-out of communications (including marketing communications); please contact us using the details below or opt out using the opt-out facilities provided in the communication.
10. How we use the personal and other information that we collect
Data obtained via a Google API Restricted Scope is limited to the restrictions outlined in Google API Services User Data Policy; such data is limited to fulfilling your requests for our services or otherwise completing a transaction that you initiate; to delivering confirmations, account information, notifications, and similar operational communications; to improve your user experience and the quality of our products and services; to comply with legal and/or regulatory requirements; this restricted data will never be used to serve ads, and will only be accessed by humans with user permission, to investigate a security issue, to comply with applicable law, or for internal operations in an aggregated and anonymized manner.
We use the other information that we collect for such purposes as counting and recognizing visitors to the site; analyzing how visitors use the site and various site features; improving the site and enhancing users' experiences with the site; creating new products and services, or improving our existing products and services; enabling additional website analytics and research concerning the site, and managing our business. Tracefii may link other information gathered using cookies and web beacons with Personal Information. But in that event, we will treat the combined information as Personal Information.
11. Aggregate Anonymised Data and Usage
We use "cookies" to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on the preferences you have specified. For more general information on cookies, please read "What Are Cookies" from Cookie Consent.
13. Business transfers
If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur and that any parties who acquire us may continue to use your personal information according to this policy. In such a case, we will inform you of the same and ensure the protection of your information as per this policy.
14. Third-Party Privacy Policies
15. GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every User is entitled to the following: The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service. The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete. The right to erasure – You have the right to request that we erase your personal data under certain conditions. The right to restrict processing – You have the right to request that we restrict the processing of your personal data under certain conditions. The right to object to processing – You have the right to object to our processing of your personal data under certain conditions. The right to data portability – You have the right to request that we transfer the data that we have collected to another organization or directly to you under certain conditions. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
16. Tracefii ’s Stance on Privacy
Tracefii aims to provide an excellent, trusted product and service to our customers. We do plan on using anonymized aggregate data to improve the product for those same customers. Moreover, we will never sell our customer’s data, identity, or contact information to third parties or vendors, as that would be a violation of our promise and trust. Any feature that requires the sharing of personally identifiable information will be strictly opt-in.
17. Other Uses and Legal Disclosures
We do not and will not sell or rent your personal information to anyone, for any reason, at any time, unless you have explicitly consented to the same. We may need to disclose information about you when required by law or legal process or if we have a good faith belief that disclosure is reasonably necessary to
(a) investigate, prevent, or take action regarding suspected or actual illegal activities or to assist government enforcement agencies;
(b) enforce our agreements with you,
(c) investigate and defend ourselves against any third-party claims or allegations,
(d) protect the security or integrity of our Services (such as by sharing with companies facing similar threats); or
(e) exercise or protect the rights and safety of Tracefii,
our users, personnel, or others. In addition to the circumstances described above, we may utilize the data for some statistical or other representational purposes without any disclosure of your personal data.
We will attempt to notify you about legal demands for your personal data when appropriate in our judgment unless prohibited by law or court order or when the request is an emergency.
18. Limits of our policy
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites and cannot accept responsibility or liability for their respective privacy practices.
19. Changes to this policy